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Process Improvement Advisory Board


Steve Borchert, DBA
Executive Lean Leader, General Electric Aviation Services


Dr. Steve Borchert is currently the Executive Lean Leader for General Electric Aviation Services where he has responsibility for the implementation of Lean.

Steve spent the balance of his career at UTC (United Technologies Corporation) where he held positions of increasing responsibility in continuous improvement, quality, operations, IT, and customer program management both domestically and internationally. 

Steve has also worked in aerospace, space propulsion, and fire and security divisions of both the manufacturing, and overhaul and repair sectors.

Steve holds a Doctor of Business Administration, an MS in Aerospace Management, an  MS in Manufacturing Engineering, and a Master of Business Administration. Steve is a certified ISO lead auditor, a certified lean transformation leader, and a certified Shainan Apprentice (Technical Problem Solving).

Andrew Koenig, Andrew Koenig, CEO, City Furniture

Andrew Koenig
CEO, City Furniture

Andrew Koenig graduated with degrees in Finance and Accounting from Elon University in 2005, and received his M.B.A. in Entrepreneurship from Nova Southeastern University. Andrew began his full-time career with CITY Furniture in January 2006 in the Receiving Department unloading furniture on containers, and has worked his way up through the company and in almost all divisions of the company. He spent a significant time streamlining the Operations Department in the first eight years of his career to become one of the industry’s best. Currently, Andrew is serving as President of CITY Furniture, overseeing all departments of the business.

Shortly before joining CITY Furniture, Andrew studied Lean Philosophy at Toyota’s headquarters in Toyota City, Japan. After learning from Toyota and other Lean companies in the United States and abroad, Andrew introduced Lean Thinking to City Furniture in 2007. Ever since, CITY Furniture has been on a Lean Journey to create a culture of mutual trust and respect, teamwork and a deep sense of urgency to continuously improve.

Since the implementation of Lean, the company has seen many major breakthroughs in turnover reduction, operational process improvement, customer experience, safety, associate satisfaction, strategic planning, financial success and much more. The journey is never over, and Andrew and the senior team are working very hard to implement Lean Thinking which has been named "The CITY Furniture Operating System (CFOS), throughout the company.


Dr. Thinh Tran
President and COO, Provider Network Solutions

Dr. Thinh Tran is the President and Chief Operating Officer for Provider Network Solutions (PNS). He has held executive positions at the University of Miami Health System, Baptist Health South Florida, and the Methodist Hospital in Houston, Texas. 

He is both an experienced physician and a healthcare executive. Dr. Tran received his bachelor’s and medical degree from the University of Minnesota and his MBA from the Isenberg School of Management at the University of Massachusetts – Amherst.

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