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M.B.A. in Process Improvement Student

M.B.A. with a Concentration in Process Improvement

Fall Registration

Have you registered for the Fall term yet? Classes begin August 20.

Get started now or contact your Academic Advisor for assistance.

An M.B.A. with a concentration in Process Improvement (PI) from the H. Wayne Huizenga College of Business and Entrepreneurship will prepare you to identify and analyze complex business processes, and develop innovative courses of action towards improving key business functions. Process Improvement applies to a broad range of products and services; and increased global competition ensures that professionals with experience in PI are in constant demand. 

Process Improvement is a systematic approach to designing and improving upon key business processes in order to meet near- and long-term organizational performance goals (cost, schedule and/or quality) while promoting a proactive, supportive culture. Core aspects of applied PI include: operationally defining quality from the customers’ perspective; ascertaining elements of value in processing work towards quality goals; measuring process inputs and outputs and understanding the cause and effect relationships between them; creating and testing improvement options prior to implementation; and sustaining process performance through ongoing feedback mechanisms.

The PI concentration is a hands-on degree and you will gain real experiences working real problems with real companies as you develop your skills.  The PI concentration also prepares you to sit for three internationally recognized certifications: ASQ’s Certified Six Sigma Black Belt, SME’s Lean Bronze and PMI’s Project Management Professional.

Come get involved with our ASQ Student Branch at

Admissions Deadlines:

Fall I 2018: August 10, 2018
Fall II 2018: October 5, 2018
Winter I 2019: December 14, 2018

  • M.B.A. core courses offered weeknights or during the day on the main campus and online. Process Improvement courses offered weeknights on the main campus and online.
  • Program begins five times annually with starts in August, October, January, March, and May.

For more information about the program, please contact:

The Office of Enrollment Services
(954) 262-5168
1-800-672-7223 ext. 25168

Total Credits: 40-49

M.B.A. Core Courses (22-31 total credits)

Process Improvement Concentration Courses (18 total credits)
SCM 5410 Supply Chain Management  
PIM 5450 Quality Management  
PIM 5455 Project Management  
PIM 5460 Process Improvement Methods  
PIM 5465 Process Improvement Practicum  
XXX XXXX Open elective course in HCBE (excludes courses with ACT, CHS, PUB  and TXX prefixes)
Current students: Please consult your Academic Advisor for program requirements or access SharkLink for your CAPP report. Program requirements are subject to change, and your Academic Advisor or CAPP report can provide you with the courses required for your catalog term.

Full-Time professionals are available to discuss the M.B.A. with a Concentration in Process Improvement curriculum with you in greater detail. Simply call 800.672.7223 Ext. 25168 or contact our Enrollment Services Staff.

Course Descriptions

The following prerequisite courses are built into the M.B.A. core curriculum.

ACT 5001 Introductory Accounting*
FIN 5008 Business Finance**
QNT 5000 Foundations of Business Statistics**

* Course may be waived at the discretion of the department chair or designee. Waivers will only be considered when an equivalent course with a grade of C has been earned in the past 10 years

** Waivers will only be considered when an equivalent course with a grade of B- has been earned in the past 5 years

Students have two options for satisfying a program prerequisite course:

  1. Complete course(s) offered by the H. Wayne Huizenga College of Businessand Entrepreneurship;
  2. Complete a proficiency examination administered by a testing organizationthat has national recognition, such as CLEP and DANTES. Students selectingthis option must complete the requirements within their first two semesters with HCBE. After the second semester, courses must be completed with HCBE. Official transcripts must be received by the office of Academic Advising one week prior to students seeking to register for courses requiring the prerequisite requirement.
Process Improvement Professor Steven Kramer

Steven Kramer, Ph.D.

Operations fascinate Steve Kramer, especially process impacts on outcomes. But the process of teaching operations to students has become very personal with him. Whether its teaching undergraduates the personal constructs of effectiveness or the working M.B.A. professionals how to deal with uncertainty, Kramer tries to help each student become more professionally independent as well as interdependent.

Kramer has developed novel course designs with regard to Operations Management and Process Improvement at both the undergraduate and graduate level. He is able to call on his rich 20-year industry experience as engineer and manager applying and honing the crafts in his profession and marry it with the state-of the-art theories to paint comprehensive pictures of key business topics with his students.

Process Improvement Professor Steven Borchert

Steven Borchert, D.B.A.

Steve is an adjunct faculty member of the process improvement concentration, and also serves as a member of the curriculum advisory board. His area of specializations are policy deployment, lean, six sigma, and continuous improvement project mentoring and implementation. He is currently a Lean Master at a Fortune 50 aerospace company where he applies his competencies leading lean transformations at multiple domestic and international locations. He is a certified Porsche Lean Transformation Leader, a certified Shainin Red X Apprentice Technical Problem Solver and has been certified as an ISO Lead Auditor. He received an MBA from Rensselaer Polytechnic Institute, an MS in Manufacturing Engineering from Boston University, an MS in Aerospace Management form Embry Riddle Aeronautical University, and his Doctorate in Business Administration from The National Graduate School of Quality Systems.

Congratulations to our 2018 Process Improvement graduates!

2018 Process Improvement Graduates

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