Peter Zeidler, Ph.D.

Adjunct Professor of Decision Sciences

zeidler@nova.edu

Education:

PHD - SUNY Binghamton University - Political Science
MA - SUNY Binghamton University - Political Science
BA - Hobart College, Geneva, N.Y., - Political science/Psychology

For the past 20 years, Dr. Zeidler has been teaching Statistics and Process Improvement as an adjunct for Nova Southeastern University. His experience includes his former role as Director of Business Intelligence at a Fortune 1000 company, serving as statistical advisor to external clients and internal departments. His Ph.D. is in Policy Science from S.U.N.Y.-Binghamton and he holds a Six Sigma Master Black Belt certification.

Current Course Load

QNT 5000 Foundations of Business Statistics
QNT 5160 Analytical Modeling for Decision Making

Conference Proceedings

Cynthia Ruppel, Randi Sims and Peter Ziedler (2011). Country as a Moderator in the Relationship Between Work Stress, Job Satisfaction, and Intention to Turnover. [Conference Proceeding]

Journals

Randi Sims, Yuliya Yurova and Peter Ziedler (2021). The importance of organizational justice on schedule satisfaction: A study of Latin American call centre employees. International Journal of Human Resources Development and Management 21(1), 54-74.

C. Ruppel, R. Sims and Peter Ziedler (2013). Emotional Labor And Its Outcomes: A Study Of A Philippine Call Center. Asia-Pacific Journal of Business Administration 5(3), pp. .

Peter Ziedler and Robert Greassel (1993). Improving Customer Service In A Call Center Environment Through the Use of Quality Function Deployment. Quality Progress (), pp.

Peter Ziedler (1992). Report From A Deming Prize Company's Call Center. [Journal] (), pp.