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H. Wayne Huizenga College of Business and Entrepreneurship
3301 College Ave.
Ft. Lauderdale, FL 33314

Undergraduate Admissions
(954) 262-8000

Graduate Admissions
(954) 262-5168
800-672-7223 ext. 25168

M.B.A. in Process Improvement

An M.B.A. concentration in Process Improvement (PI) from the H. Wayne Huizenga College of Business and Entrepreneurship will prepare you to identify and analyze complex business processes, and develop innovative courses of action towards improving key business functions. Process Improvement applies to a broad range of products and services; and increased global competition ensures that professionals with experience in PI are in constant demand. 

Process Improvement is a systematic approach to designing and improving upon key business processes in order to meet near- and long-term organizational performance goals (cost, schedule and/or quality) while promoting a proactive, supportive culture. Core aspects of applied PI include: operationally defining quality from the customers’ perspective; ascertaining elements of value in processing work towards quality goals; measuring process inputs and outputs and understanding the cause and effect relationships between them; creating and testing improvement options prior to implementation; and sustaining process performance through ongoing feedback mechanisms.

The PI concentration is a hands-on degree and you will gain real experiences working real problems with real companies as you develop your skills.  The PI concentration also prepares you to sit for three internationally recognized certifications: ASQ’s Certified Six Sigma Black Belt, SME’s Lean Bronze and PMI’s Project Management Professional.

Come get involved with our ASQ Student Branch at

  • M.B.A. core courses offered weeknights, or during the day on the main campus, alternating weekends at select other campuses and online. Process Improvement courses offered weeknights on the main campus and online.
  • Process Improvement concentration courses are offered once a year in sequence, one course per term starting in the fall.
  • Program begins five times annually with starts in August, October, January, March, and May.

For more information about the program, please contact:

The Office of Enrollment Services
 Ask to speak to an Admissions Manager
1-800-672-7223 ext. 25067

Total credits: 39

M.B.A. Core Courses (21 total credits)

Process Improvement Concentration Courses (15 total credits)
SCM 5410 Supply Chain Management  
PIM 5450 Quality Management  
PIM 5455 Project Management  
PIM 5460 Process Improvement Methods  
PIM 5465 Process Improvement Practicum  

Elective (3 total credits)
XXX XXXX Open elective course in HCBE

Current students: Please consult your Academic Advisor for program requirements or access SharkLink for your CAPP report. Program requirements are subject to change, and your Academic Advisor or CAPP report can provide you with the courses required for your catalog term.

Because Master's level study extends knowledge and skills acquired in both the classroom and workplace, each of our programs of study assume prerequisite knowledge in selected content areas.

Master of Business Administration (all concentration areas)
  • Completion of the following undergraduate course sequence (B- or higher and for the foundation courses to transfer, the Bachelor’s degree has to have been completed/earned within 5 years from the date of graduation from your Bachelor's degree program):
    • Business or Corporate Finance
    • Financial Accounting
    • Statistics

Full-Time professionals are available to discuss the M.B.A. in Process Improvement curriculum with you in greater detail. Simply call 800.672.7223 Ext. 25168 or contact our Enrollment Services Staff.

Course Descriptions

Foundation Course Descriptions

Process Improvement Professor Steven Kramer

Steven Kramer, Ph.D.

Operations fascinate Steve Kramer, especially process impacts on outcomes. But the process of teaching operations to students has become very personal with him. Whether its teaching undergraduates the personal constructs of effectiveness or the working M.B.A. professionals how to deal with uncertainty, Kramer tries to help each student become more professionally independent as well as interdependent.

Kramer has developed novel course designs with regard to Operations Management and Process Improvement at both the undergraduate and graduate level. He is able to call on his rich 20-year industry experience as engineer and manager applying and honing the crafts in his profession and marry it with the state-of the-art theories to paint comprehensive pictures of key business topics with his students.

Process Improvement Professor Steven Borchert

Steven Borchert, D.B.A.

Steve is an adjunct faculty member of the process improvement concentration, and also serves as a member of the curriculum advisory board. His area of specializations are policy deployment, lean, six sigma, and continuous improvement project mentoring and implementation. He is currently a Lean Master at a Fortune 50 aerospace company where he applies his competencies leading lean transformations at multiple domestic and international locations. He is a certified Porsche Lean Transformation Leader, a certified Shainin Red X Apprentice Technical Problem Solver and has been certified as an ISO Lead Auditor. He received an MBA from Rensselaer Polytechnic Institute, an MS in Manufacturing Engineering from Boston University, an MS in Aerospace Management form Embry Riddle Aeronautical University, and his Doctorate in Business Administration from The National Graduate School of Quality Systems.

Process Improvement Professor Kim Caruthers

Kim Caruthers, PMP, CSM

Mrs. Caruthers is an adjunct faculty member of the process improvement concentration. Her area of specialization is project management (PM). She is currently a Director of Program Management for a Fortune 500 transportation organization. She has been a certified project management professional (PMP) by PMI for over 18 years and is also a certified scrum master (CSM). She has PM experience in a variety of industries including aviation, education, telecommunications and technology. She received a BFA from Florida State University and M.B.A. from Florida International University.