|Seven Two-Day Modules | 8.4 CEUs
With today's changes in the healthcare environment, the transition from healthcare provider to healthcare administrator presents many challenges. Health care providers bring a wealth of knowledge regarding healthcare issues to their administrator role; however, in order to be a successful administrator, it is necessary to have a firm understanding of the business side of healthcare and develop effective leadership skills.
This program will prepare licensed healthcare professionals to be leaders who are agents for change in the current healthcare environment. The curriculum will provide training to facilitate the move into administrative positions or leadership roles regardless of whether that role is in a large hospital or small practice. It is not only for those who are new to an administrative role but also for those who are already in one and want to hone their skills.
The program consists of seven two-day modules. Each module includes one day of learning and one lab day to apply the tools and strategies being taught. The module is split between two Saturdays to give participants time to prepare for the lab day.
• The Role of the Manager and Leader:
Understanding the functions of management
Managing versus leading
Discovering your own style
Encouraging innovation and creativity
Developing skills in decision making
• Informatics in Today's Technology-rich Healthcare Environment:
Use of technology in the healthcare setting
Having the right organizational structure in place
Technology deployment strategies and techniques
Creating an effective plan for continual training
• Influencing Behavior through Contemporary Communication Concepts in the Healthcare Setting
Identifying appropriate forms of communication
Understanding verbal and non-verbal communication
Building trust and influencing the behavior of another
• Budgets and Revenue/Expense Management
Preparing a budget
Understanding your role in revenue management
Tracking costs and budget variances
Ratios for better decision making
• Managing Change, Conflict Resolution and Team Building
Coping with change
Leading through change
Strategies to identify and mange conflict
Using conflict to move forward
Addressing issues constructively before they escalate
• Healthcare Marketing and Brand Management
Establishing your brand
Key performance indicator
• Continuous Improvement
The meaning and uses of the Lean Six Sigma philosophy
Each phase of the DMAIC management system methodology
How to map a process and understand its inputs and outputs
The basics of the Lean methodology and systematic problem solving
This program is designed for licensed healthcare professionals and graduates of professional schools who want to increase their knowledge of the business side of healthcare administration and develop their managerial and leadership skills. It is not only for those who are new to an administrative role but also for those who are already in one and want to hone their skills.
Any of the executive education programs offered by the Hudson Center of Entrepreneurship and Executive Education (HCEEE) can be delivered to your organization either at your location or in our classroom. Please contact us for more information.
Program fee varies based on the size of your group and includes tuition, instructional materials and lunch. Please contact us for more information.
John F. Riggs, D.B.A.
Dr. Riggs is currently an Adjunct Professor of Marketing at the H. Wayne Huizenga College of Business and Entrepreneurship, Nova Southeastern University and has more than 25 years of professional and managerial sales expertise. His experience ranges from sales representative to area and regional sales director all the way to VP of sales. Over the course of his professional career, Dr. Riggs has served in executive leadership roles in small entrepreneurial, mid-size, and large pharmaceutical/ biotech firms. Whether he is leading teams of trainers, managers, national directors, or global partners, Dr. Riggs demonstrates the importance of practical yet innovative leadership principles that translate activity into success. Riggs has worked at such companies as MedPointe, Aventis, and The Medicines Company, as well as in corporate and international sales management. Today, he is in the academic arena, where he teaches the sales managers of tomorrow. Dr. Riggs is also seen as an authority in sales force strategy, sales force design, and sales leadership and management. As a national and international speaker on selling and sales management, Dr. Riggs couples his practical experience with his ongoing academic research to create an effective method for companies to accelerate their overall performance.
Eleanor T. Lawrence, D.B.A. & Psy.D.
Dr. Lawrence has been working in human resources and healthcare for over thirty years. She started as a recruiter for Pacific Medical Center in San Francisco, California and worked her way to Chief Ethics and Compliance Officer for HCA/Rose Medical Center in Denver, Colorado. Her educational background includes a BS in Psychology, an MS in Human Resources, a DBA with a concentration in Human Resource Management, and a PsyD in Organizational Leadership.
John Santangelo, IT Director at Cleveland Clinic Florida
John is an experienced caregiver who is passionate about improving patient care through modern technology. Highly motivated in team building and employee retention, he is always striving for success by taking a teamwork approach in working with clinical and business partners to maximize system efficiency always putting patients first. He is focused on maximizing EMR technology in successfully transitioning to a value based care delivery model and has strong beliefs in growing telemedicine and distance health technologies to achieve financial and clinical efficiencies driven by our current healthcare system transformation. His job at Cleveland Clinic Florida in Weston includes informatics, business application support and development, telephony, media services, distance health, network infrastructure, and end user support services.
Using core programs, we can customize the material to fit your corporate training needs. With our extensive resources and program facilitators, we will design a program that is tailored to fit your specified objectives and requirements.
For additional program information, please contact us at:
Hudson Center of Entrepreneurship and Executive Education
H. Wayne Huizenga College of Business and Entrepreneurship
Nova Southeastern University
3301 College Avenue, Carl DeSantis Building, Suite 2088
Fort Lauderdale-Davie, FL 33314
Toll Free: 800.672.7223
, ext. 25161
Want more information about this program or any of our course offerings? Fill out the form below and an executive education enrollment counselor will respond to your message within the next 24-48 hours. Thank you for your interest in the executive education programs from NSU's Huizenga College of Business!